Return and Refund Policy
Effective Date: 26 July 2026
Return and Refund Policy for Amaansh Foods
At Amaansh Foods, we are committed to providing high-quality spices, herbs, and food products. Customer satisfaction is important to us, and we strive to ensure that every order reaches you in excellent condition. Please read our Return and Refund Policy carefully before making a purchase.
1. General Policy
Due to the nature of food products, spices, herbs, and other consumable items, we generally do not accept returns once an order has been delivered.
However, returns or refunds may be considered under the circumstances outlined below.
2. Eligible Reasons for Return or Refund
You may be eligible for a replacement or refund if:
You receive a damaged product.
You receive an incorrect product.
The product is expired at the time of delivery.
The product packaging is tampered with or broken upon delivery.
Your order is incomplete due to our error.
To be eligible, you must notify us within 48 hours of receiving your order.
3. Conditions for Return Requests
To process your request, please provide:
Your order number.
Clear photographs of the product and its packaging.
A description of the issue.
An unboxing video (recommended, especially for damaged or missing items).
Failure to provide sufficient evidence may result in the rejection of your request.
4. Non-Returnable Items
The following items are not eligible for return or refund:
Opened or used food products.
Products damaged due to improper handling or storage after delivery.
Products returned without prior approval.
Products purchased during clearance or promotional sales, unless they arrive damaged or incorrect.
Requests made after the specified reporting period.
5. Replacement Policy
Where applicable, Amaansh Foods may offer:
A replacement of the same product, subject to availability.
A replacement with an equivalent product if the original item is unavailable.
Replacement requests are reviewed on a case-by-case basis.
6. Refund Policy
If a refund is approved, it will be processed to the original payment method used for the purchase.
Refunds are generally processed within 7–10 business days after approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.
If you paid using Cash on Delivery (COD), we may request your bank account details or another suitable method to process the refund.
7. Order Cancellation
Cancellation by Customer
Orders may be cancelled before they are packed or dispatched.
Once an order has been shipped, it cannot be cancelled.
Cancellation by Amaansh Foods
We reserve the right to cancel an order due to:
Product unavailability.
Pricing or technical errors.
Suspected fraudulent activity.
Inability to verify payment or customer details.
Circumstances beyond our reasonable control.
If we cancel an order after payment has been received, a full refund will be issued.
8. Shipping Charges
Shipping charges are generally non-refundable unless:
An incorrect product was delivered.
The product arrived damaged.
The return or replacement is due to an error on the part of Amaansh Foods.
9. How to Request a Return or Refund
To request a return, replacement, or refund, please contact us with the following information:
Order Number
Customer Name
Contact Number
Description of the issue
Photographs of the product
Unboxing video (if available)
Contact Details
Amaansh Foods
Address: [Business Address]
Email: [Customer Support Email]
Phone: [Customer Support Number]
Website: [Website URL]
Our customer support team will review your request and respond within 2–3 business days.
10. Limitation of Liability
Amaansh Foods shall not be liable for delays, damages, or losses caused by circumstances beyond our reasonable control, including natural disasters, transportation disruptions, government actions, or other force majeure events.
Our liability, if any, shall be limited to the purchase price of the affected product.
11. Changes to This Policy
Amaansh Foods reserves the right to modify this Return and Refund Policy at any time. Any updates will be posted on this page with the revised Effective Date.
Your continued use of our Website after such changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions regarding this Return and Refund Policy, please contact us:
Amaansh Foods
Address: E-211 Sector I LDA Colony Lucknow Uttar Pradesh 226012
Email: care@amaanshfoods.com
Phone: 9717830228
Website: www.amaanshfoods.com